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Electricity bill: Electricity is at the top of the 2021 consumer complaints chart.

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Electricity is at the top of the 2021 consumer complaints chart.


  •  The Federal Competition and Consumer Protection Commission (FCCPC) says the electricity industry has revised its consumer complaints chart for 2021 as of 2020. 


 According to the NAN, this was announced by FCCPC Chief Executive Officer, Mr Babatunde Irukera, on Sunday in Abuja, as he said banking complaints followed closely as second in the chart.

 Irukera explained that airline and telecommunications complaints followed the chart. Irukera said the commission received and finalized no less than 32,000 consumer complaints programs by 2021, with 80% of them resolved. 

 He said, “In the areas that have received the most complaints we have electricity, banks and the aviation industry are competing for third place communications. 

 “The biggest problem with airline companies is not even technology but their inefficiency, reaction and ability to reimburse passengers when it becomes clear that flying at that time is in vain for them. "We are still waging a war and resolving many grievances."

 The FCCPC manager had noted that some businesses still had to accept that the regulatory environment had changed and that they were responsible, a situation he still saw as a challenge. 

 He said, “Some include consumers who are careless and do not want to enforce their rights or those who criticize the commission or have their rights violated. “The nature of our challenges changes as we go. COVID presents an astonishing challenge. 

It has changed our lives, it has changed the way we work but it has not changed the way we eat. “People do not go out of their way to buy things or eat, people tell them to come to them. 

What is being done is that it raises the level of complaints because people have no access. “So there are a lot of complaints but the grievance management infrastructure is still the same. 

The new standard we find ourselves in is one of the most important challenges. '' What you should know It is no longer the news that many Nigerians have complained bitterly about the illegal and unethical practices of power distribution companies. 

They have often criticized the practice of paying for services they have not yet received. FCCPC has recently increased its level of consumer rights enforcement

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