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I Lost My OPay Number but don’t know What to Do Next is becoming a kind of situation many Opay users are facing now.
Losing access to your OPay number can be a frustrating experience, especially if you rely on it for various financial and transactional purposes.
Whether your phone was stolen, you accidentally deleted the app, or simply can’t remember your number, don’t worry; there are steps you can take to recover your OPay account and regain control of your digital wallet.
In this blog post, we’ll guide you through the process of what to do when you’ve lost your OPay number.
I lost my OPay number? Do this Immediately.
If you lost your opay number, you will have to do “Welcome Back” or “Change your opay phone number”.
How to do Welcome Back in order to recover your lost Opay Number.
Before we continue, what is “WELCOME BACK”?
SIM Swap, also known as “Welcome Back,” is a helpful way to get back your lost, broken, or damaged SIM card’s mobile number fast. By using Welcome Back, you can move your old mobile number from your old SIM card to a brand new one.
To do “Welcome Back”, here’s what you need:
- Your phone number must be registered.
- Your National Identity Number (NIN) or NIN Slip.
- Correct answers to these personal details:
- Your birthdate.
- Your mother’s maiden name.
- Your state of origin.
- The last date you recharged credit to your phone.
- The amount of last airtime you recharged.
- Four phone numbers you call frequently.
You’ll also need to buy a new SIM card, and your old number will be moved to this new card.
After the “Welcome Back,” log in to your OPay account using the same number. They will send you an OTP (One-Time Password), which you need to enter to complete the login process. This is how the “Welcome Back” process works.
If you’re searching, “I lost my OPay number,” the simplest and easiest way to recover your OPay number (the phone number linked to your OPay account) is by Doing “Welcome Back” of your lost or damaged SIM card.
How to recover your lost Opay Number by changing your opay phone number.
Another good and legal method to recover your OPay number is by changing your OPay phone number. This method can be a bit challenging due to the requirements you need to provide in order to recover your OPay number.
When I lost my OPay number, OPay customer support directed me to provide the following requirements.
1. A police report confirming the loss of your old number.
2. A valid ID card.
3. A sworn affidavit. In the affidavit, make it clear that you’re no longer using the old number, share your new number, and grant OPay permission to transfer your old wallet balance to the new number.
Take pictures of these documents and send them to [email protected] with the subject “CHANGE PHONE NUMBER.” Be patient and wait for their response, which typically takes around 3 days.
By providing the necessary documents and send it to them, your opay number will be changed to your new preferred number.
Note that the above process is how to change my opay account number.
“Obviously, when people start having issues with their OPay phone or account number, some will begin searching “I lost my OPay number,” while others may also be searching “How to change my OPay account number.”
The truth is that both questions mean the same thing: how to change or recover an OPay account number to regain access to your account.”
How to change my opay account number
If you prefer to change your OPay number, gather the necessary documents, including a police report, valid ID card, and a sworn affidavit.
Clearly state your intentions in the affidavit and email these documents to [email protected] with the subject “CHANGE PHONE NUMBER.” OPay’s support team will assist you in the process, and in a matter of days, you can regain control of your OPay account with your new number.
Opay customer support.
you can contact opay through one of these channels!
0700 8888328
Instagram.com/opay.ng
Conclusion
Losing your OPay number can be a stressful experience, but with the right steps and assistance from OPay’s customer support, you can recover your account and regain control of your digital wallet.
Even when I lost my OPay number i was able to changed it very easily I changed my opay account number by providing a police report, a valid ID card, and a sworn affidavit which i sent to the Opay customer support.
If you’ve lost access to your OPay number, there are effective methods to recover or change it. You can choose to do “Welcome Back”.
Alternatively, If you’d like to change your OPay number, Gather the necessary documents, including a police report, a valid ID card, and a sworn affidavit. Clearly state your intention to change your OPay phone number in the affidavit.
Email these documents to [email protected] with the subject line “CHANGE PHONE NUMBER.” OPay’s support team will assist you in the process.
