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DoorDash launches AI-powered voice ordering
DoorDash is now testing AI-powered voice ordering that connects customers with the technology when placing takeout or delivery orders. The AI service, called DashAI, automatically handles customer calls at restaurants, making sure they don't go unanswered.
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The AI-powered service supports voice ordering in multiple languages along with quick reordering for returning customers.
It provides personalized meal suggestions to complement orders and encourage upselling.
It has an option for live agents to assist as needed
Initially, the AI tool will undergo testing in a limited capacity for specific restaurants and can be tailored to reflect their branding.
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DoorDash internal research shows that around half of customer calls to restaurants remain unanswered, potentially resulting in missed takeout orders and revenue loss for operators.
One in five customers prefers to order takeout by phone, according to the report.
In Q2 2023, DoorDash handled 532 million orders totaling $16.5M. Its revenue grew by 33% year-over-year to reach $2.1B.
What's your take on an AI service like DashAI handling customer calls? Do you think it's a good idea? Join the conversation here.
